Client Success Manager - Operations Job at Plenty Goods, Chicago, IL

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  • Plenty Goods
  • Chicago, IL

Job Description

Front of House & Client Success Manager

Plenty Goods Café – Chicago, IL

Plenty Goods Café is a wellness-focused café and meal-prep service rooted in hospitality, creativity, and community. We’re seeking a Front of House & Client Success Manager to oversee daily café operations and manage client communications for our meal-prep program. This hybrid role combines guest-facing hospitality with administrative support and client service.

Responsibilities

  • Lead and supervise FOH staff (baristas, counter staff, delivery drivers)

  • Schedule, train, and support staff to uphold brand standards

  • Ensure smooth café operations: POS, cash handling, cleanliness, guest flow

  • Send weekly menus, manage client schedules, and respond to inquiries

  • Coordinate new client onboarding with the chef

  • Track client feedback and maintain accurate records

  • Support marketing activations and partner promotions

Qualifications

  • 2+ years of FOH or hospitality leadership experience

  • Strong communication and organizational skills

  • Ability to manage both café floor and client inbox

  • Tech savvy with POS systems and Google Drive (GoPrep a plus)

  • Guest-focused, professional, and aligned with Plenty Goods’ wellness ethos

Compensation & Growth

  • Starting at $23/hour + tip pool participation with coffee bar

  • 35–40 hrs/week, with opportunity to grow into a salaried Operations Manager role ($48–55K) in 6–12 months

  • PTO available with salaried status

Job Tags

Full time, Part time,

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