OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
| Skill | Required / Desired | Amount | of Experience |
| Good Communication Skills | Required | 2 | Years |
| Knowledge of Data Entry | Required | 2 | Years |
| High School Diploma or GED | Required | ||
| Additional education or experience preferred | Nice to have | ||
| Call center experience | Nice to have |
...to join our team as a Remote Entry-Level Life Insurance Agent. This role offers the flexibility to work from home, allowing you to maintain a balanced lifestyle... ...How We Operate: Our agents have access to a nationwide inventory of leads from prospective clients actively...
...Job Title: Lateral Associate - Corporate - M&A/Private Equity Location: New York, NY Practice Group: Mergers & Acquisitions / Private Equity Experience: 7+ Years Position Overview: We are seeking talented and driven Associate Attorneys...
...biotechnology company creating innovative assays for ultra-rare analytes in infectious disease and beyond. With expertise spanning virology, immunology, and genomics, our team develops, scales, and commercializes complex assay workflows to support our biopharma partners from basic...
...league to be organized as a Public Benefit Corporation. For more information, visit... ...Athletes Unlimited is looking for a Coordinator, Production to own the commercial inventory... ...traditional hours when in-season ~ Ability to travel to season and event locations as needed...
...base.Technical Qualifications* Strong knowledge in PCB HW Development* Strong knowledge in SW development.* Strong knowledge in both EDM design & library methodology, tools, and design flow.* Strong analytical, problem-solving, programming and trouble shooting skills.*...