Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Scope of position:
Business professional with the highest level of Customs Service skills that can maintain centralized ownership of Critical Logistics Center clients from booking to delivery for all air export, transcon and import shipments.
Operations and Customer Service Expectations:
· Monitor shipment by shipment, proactive handling of press shipments.
· Provide real-time updates of shipment milestones as needed.
· Proactive communication of delays.
· Provide superior customer service.
· Follow the escalation path for any exceptions.
· One point of contact for all air export/import, brokerage and transcon shipments.
· Process all operational functions from booking to delivery.
· Coordinate with local/international branches to ensure the smooth flow of press shipments.
· Coordinate hand carry shipments both international and domestic.
· Ensure teams are maintaining and updating SOP’s.
· Ensure Emails are acknowledged in 15 minutes.
· Ensure phone calls are answered 24 hours per day.
· Responsible for updating transportation and brokerage related events.
Finance
· Ensure every shipment is billed properly.
· Ensure contracts with 3rd party hand carry companies are executed, billed and paid.
· Maintain account rates and tariffs. Distribute rate information as needed.
· Manage import, export and Transcon billing.
Systems
· Consolidate notes/opportunities for improvement from business reviews.
· Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
· Continually search for cost saving within Expeditors.
· Communicate technology updates and tools proactively.
Transition and Retention
· Develop and strengthen relationships with CLC clients in order to gain more opportunities.
· Work with sales team, supervisor, manager, and customer retention team to facilitate client development.
Culture
· Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
· Heavy focus on providing world class customer service. Shipments are not managed by exception; they are individually controlled from pickup through delivery.
Hours:
Hours – 10-hour shifts – one of the three below:
a) 8 am to 7 pm
b) 10 am to 9 PM
c) 1 PM to midnight
4 Day work week – following biweekly alternating schedule.
Experience
Minimum 2 years’ experience in operations.
Proven track record of superior customer service.
Energetic drive to meet client’s needs.
Highly developed organizational skills and sense of urgency.
Someone with Transcon Experience is a plus.
All your information will be kept confidential according to EEO guidelines.
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